Return and Exchange Policy
We hope you love your color-changing purchase, but if you aren’t satisfied, we’re here to help.
If you simply changed your mind, you have 30 days to return it with your receipt. Otherwise, your item has a lifetime guarantee on its color change.
If you’d like to receive a refund or exchange a location-specific shirt, we recommend contacting the original store of purchase.
For any questions, please contact us at:
Phone: 888-660-1958
Email: onlineservice@delsol.com
WOW! Guarantee
Satisfaction. Quality. Longevity.
We promise these three things with our WOW! Guarantee. Our products are guaranteed to change colors in the sun for life.
Everything we sell is made with the highest quality materials and blended with our exclusive Spectrachrome® inks. If your item stops changing color in sunlight, contact us and we’ll send a replacement.
Solize™ Sunglasses Replacement Guarantee
Lost, stolen, or damaged your Solize™?
Fill out a Solize™ redemption form to request a replacement. You’ll need your Guarantee Code (found on the Guarantee Card included with your eyewear).
After submitting, you can choose your replacement pair and provide billing details.
- Processing fee: $19.99 USD
- Delivery time: ~2 weeks (up to 3 weeks internationally)
- Ships worldwide
Questions?
Call 1-800-884-5815 or email onlineservice@delsol.com
Return Items Purchased Online
- Fill out an electronic return form and submit your information
- You’ll receive a confirmation email with a packing list
- Include the packing list (or RMA ID) in your return package
- Ship using any carrier (tracking recommended)
Important:
- You are responsible for return shipping costs
- We are not liable for lost packages
- Collect on Delivery (COD) is not accepted
- Exception: Solize™ eyewear returns may be covered
Questions?
Call 1-800-884-5815 or email onlineservice@delsol.com
Returning Nail Polish
If your nail polish doesn’t meet expectations, we’ll send a replacement.
Due to shipping regulations, nail polish cannot be returned.
Please contact us with:
- Proof of purchase
- Reason for dissatisfaction
We’ll send a replacement bottle at no charge.
Exchanging Items
- Fill out an electronic return form
- Include packing list or RMA ID
- Ship using your preferred carrier (tracking recommended)
Once we receive your item:
- Your replacement will be shipped free of charge
- Expected delivery: within 12 business days
Questions?
Call 1-800-884-5815 or email onlineservice@delsol.com
International Exchanges
If you’re outside the U.S., contact us for instructions.
Please provide:
- Product description
- Shipping address
- Approximate purchase date
Call 1-800-884-5815 or email onlineservice@delsol.com
Mailing Labels for Returns and Exchanges
- Solize™ eyewear: Free return shipping label provided
- All other items: Customer pays return shipping
- We cover the cost of shipping your replacement
Still Have Questions?
Phone: 888-660-1958
Email: onlineservice@delsol.com